We currently only ship to New Zealand and Australian addresses. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed. We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you.
Pepper & Me orders are usually dispatched the same business day your order is placed. Please note that during promotional periods, your Pepper & Me order may be dispatched up to two days after your order is placed.
Pepper & Me orders are sent using Go Sweet Spot. You will receive an email once your order has been dispatched. If you have not received your dispatch email please check your junk folder.
Delivery to rural addresses may take longer in some areas. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you.
After your parcel leaves Pepper & Me HQ, it should take one to three business days to get your place. You must notify us within 7 days of the dispatch date if you have not received an item.
Click & Collect is available from our warehouse located at 16 /16 Paerangi Place, Tauriko during the following hours:
- Monday 9.00am to 4.00pm
- Tuesday 9.00am to 4.00pm
- Wednesday 9.00am to 4.00pm
- Thursday 9.00am to 4.00pm
- Friday 9.00am to 12noon
You must wait for your Dispatch confirmation email before collecting. All orders must be collected within 7 days.